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Loyalty Update

Introducing: Member Pricing

More ways to reward the Loyalty Dept.

We've been working behind the scenes to bring even more to the Loyalty Dept., and we're excited to introduce one of our biggest updates yet: Member Pricing.

Member Pricing is a new way for us to give something back to the people who shop with us consistently. It gives Loyalty Dept. members access to additional markdowns on selected styles across the site, with exclusive prices available for limited periods.

It also gives us more flexibility to put some of our key pieces on offer, introduce member-only deals and, most importantly, give our community even more reasons to be part of the Loyalty Dept.

Here's how it works.

Coming 18.11.26

HOW DOES MEMBER PRICING WORK?

It's simple. As a Loyalty Dept. member, you'll see additional reduced prices on selected styles across the site.

These prices will be available for limited periods, giving us the opportunity to spotlight key pieces, introduce exclusive offers and give our members access to deals that aren't available to everyone.

There are just two things to remember:

You need to be signed up to the Loyalty Dept. Membership is free, and signing up gives you access to Member Pricing alongside all your other member benefits.

You must be logged into your account when you shop. Your member prices will only apply when you're signed in and eligible for the offer.

If you purchase without logging in, we won't be able to apply Member Pricing retrospectively. Signing up or logging in after placing your order won't qualify for the discounted price either.

So, before you check out, make sure you're signed into your Loyalty Dept. account.

BUILT AROUND YOUR FEEDBACK

At the start of the year, we asked our Loyalty Dept. what you'd like to see more of. We wanted to understand what mattered to our members and, more importantly, how we could make being part of the community even better.

Since then, we've been working to introduce more ways to reward you, from new member benefits to improvements across the programme. Member Pricing is another big step in that direction.

We're putting even more focus on our Loyalty Dept. and the people behind it. After all, the best way to build something worthwhile is to listen to the people who make it what it is.

JUST IN TIME FOR BLACK FRIDAY

We're especially excited to bring Member Pricing into play alongside this year's big Black Friday campaign.

We'll be introducing additional member-only deals across selected styles, giving Loyalty Dept. members even more to look forward to during one of our biggest events of the year.

But this isn't just a Black Friday feature. Member Pricing is here to stay, and we'll be using it throughout the year to bring you limited-time offers, exclusive prices on key pieces and more ways to get rewarded for being part of the community.

THE SAME MEMBER PRICES IN SPITALFIELDS

Member Pricing isn't just for online shoppers. You'll also be able to access the same member-only prices when shopping in our Spitalfields store.

Whether you're browsing online or dropping by to see us in person, we're making sure our Loyalty Dept. members can enjoy the same benefits.

Just make sure your membership is set up before you shop, and speak to the team in-store if you need a hand.

NOT A MEMBER YET?

There's never been a better time to join the Loyalty Dept.

Sign up for free to start earning points with every purchase, work your way through our Community, Friends and Family tiers, and unlock access to Member Pricing and plenty of other member benefits.

MEMBER PRICING

Who can access Member Pricing?

Member Pricing is available to all Loyalty Dept. members. Membership is completely free, and once you've signed up, you'll be able to access additional reduced prices on selected styles.

Do I need to be logged into my account to access Member Pricing?

Yes. You must be signed into your Loyalty Dept. account to see and access your member prices. Make sure you're logged in before adding items to your basket and checking out.

What happens if I forget to log in before placing my order?

Unfortunately, we're unable to apply Member Pricing retrospectively. If you place an order without being logged in, signing up or logging in afterwards won't qualify your order for the discounted price.

Does Member Pricing apply to everything on the site?

No. Member Pricing applies to selected styles, rather than every product. We'll introduce different offers throughout the year, so keep an eye out for new member-only prices.

How long do Member Pricing offers last?

Member Pricing offers are available for limited periods. Each offer may have a different duration, so make sure you take advantage while the reduced price is available.

Can I use Member Pricing alongside other discounts and offers?

Member Pricing is subject to individual offer terms and conditions. Some offers may not be combined with other discount codes or promotions.

Can I use Member Pricing in-store?

Yes! You can access the same Member Pricing offers when shopping at our Spitalfields store. Simply make sure you're signed up to the Loyalty Dept. and speak to a member of the team when making your purchase.

Is Member Pricing only available during Black Friday?

Not at all. While we're introducing Member Pricing in time for Black Friday, it's a permanent addition to the Loyalty Dept. We'll be bringing out new member-only offers and reduced prices on selected styles throughout the year.

Does my Loyalty Dept. tier affect the prices I receive?

Member Pricing is available to Loyalty Dept. members, with additional benefits and offers potentially available depending on your membership tier. Keep an eye on your account for the latest offers available to you.

How do I join the Loyalty Dept.?

Joining is free and easy. Simply create an account through our Loyalty Dept. page to start earning points, working towards new membership tiers and accessing benefits including Member Pricing.

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