Delivery & Returns

UK Shipping

Your parcel will be dispatched from our UK warehouse within 48 hours of placing your order. We try to dispatch all orders placed before 15:00GMT on the same working day.

 

FREE UK SHIPPING ON ALL ORDERS OVER £50 / $65

Shipped by Hermes on a 2-4 working day tracked delivery service.

TRACKED STANDARD SHIPPING (UK Mainland only) £3.25 / $5

Shipped by Hermes on a 2-4 working day tracked delivery service.

NEXT DAY TRACKED SHIPPING (UK Mainland only) £4.95 / $7

Shipped by Hermes on a next working day tracked service. (Order by 3pm Mon-Thurs)

USA Shipping

FREE STANDARD USA SHIPPING ON ALL ORDERS OVER $65 / £50

Shipped by TrakPak and should arrive within 4-10 working days, tracked service.

FREE EXPRESS TRACKED USA SHIPPING ON ALL ORDERS OVER $200 / £160

Shipped by FedEx and should arrive within 1-3 working days, tracked service.

 

European Shipping

As the UK has now left the European Union, orders heading to Europe are currently facing delays. All deliveries to the EU may take up to 2 weeks to be delivered as this will need to clear customs checks. Please allow additional time for the order to be delivered. 

 

FREE TRACKED EUROPEAN DELIVERY ON ALL ORDERS OVER £50 / $65 

Shipped by TRAKPAK on a tracked  3-5 working days service.

FREE EXPRESS TRACKED EUROPEAN SHIPPING ON ALL ORDERS OVER £160 / $200*

Shipped by FedEx and should arrive within 1-3 working days, tracked service.

 

STANDARD DELIVERY £5.95 / $7

Shipped by TRAKPAK on a tracked 3-5 working days service.

EXPRESS SHIPPING* - £16 / $22

FedEx will deliver your order within 1-3 working days from dispatch, tracked service.

Please note that orders shipped via Express Shipping may be subject to customs duties. Please see the customs, duties & tax section for more information.

 

International Shipping

 

FREE WORLDWIDE DELIVERY ON ALL ORDERS OVER £50 / $65

Shipped by TRAKPAK on a 5-10 working day untracked service.

FREE TRACKED WORLDWIDE DELIVERY ON ALL ORDERS OVER £100 / $130 

Shipped by TRAKPAK on a 5-10 working day tracked service.

FREE EXPRESS TRACKED WORLDWIDE SHIPPING ON ALL ORDERS OVER £160 / $200*

Shipped by FedEx and should arrive within 1-3 working days, tracked service.

 

STANDARD DELIVERY £6.95 / $9

Shipped by TRAKPAK on a 5-10 working day tracked service.

EXPRESS SHIPPING - £20 / $26*

FedEx will deliver your order within 1-3 working days from dispatch, tracked service.

 *Express Shipping is currently only available for selected countries, please see the available shipping methods at checkout for your country.

Customs, Duties & Tax

All packages imported to your country may be subject to customs, taxes or other fees. You are responsible for all applicable customs, duties, taxes and fees charged by your government. 

We cannot guarantee that you will or will not be charged any customs taxes or duties. Please contact your country's customs office prior to purchasing for respective charges and rates on packages coming from outside of your country. You can also visit this duty calculator (https://www.simplyduty.com/import-calculator/) to get an estimate of what you may be charged when the package arrives.

USA 

Orders below the value of $800 USD will not incur any import tax or duties to the US. 

COUNTRIES WITHIN THE EUROPEAN UNION

As the UK has now left the European Union, orders to countries within the European Union will now need to go through customs.

From the 1st January 2021, if your order is shipped on a Standard Tracked Shipping Service, you will not incur any import tax or duties. 

If you choose to have your order shipped via FedEx Express Shipping, your order may be subject to local customs and taxes. Please contact your local customs office to get an estimation of how much this may be.

Returns & Exchanges

P&Co offer 30 days to return your goods from the date you receive them!

 What we need you to do

  • Fill in the returns form we included in with your order and ensure you return it with your unwanted goods. Please ensure all goods are returned as new, unworn and with tags! 
  • Don't forget to peel off the address label we included for your convenience. Please note, this is not a pre-paid returns label. 
  • Your P&Co mailer bag has a re-seal strip inside so you can re-use the same mailer.
    Send your unwanted items back to our warehouse using a courier of your choice via a tracked service.
  • If you need to fill in a customs form, please ensure this is clearly marked as 'returned goods', as P&Co will not be responsible for paying any returns customs fees. 
  • Don't forget to keep hold of your proof of postage receipt!

What we'll do when we receive your return

  • Once your return arrives at our warehouse we'll begin to process it as soon as possible! Please allow up to 5 working days for us to process your return.
  • We will issue a refund and the funds will return to your account or gift card. You will also get a refund confirmation email. Please allow up to 5 working days for your refunded amount to reach your account. 
  • If you have returned your full order to us for a refund, we will also refund basic any shipping fees that you have paid for at checkout.

A little more info

  • Our returns address is: P&Co Clothing Returns Department, FedEx Cross Border, Anton House, Christy Way, Basildon, Essex, SS15 6TR, UK.
  • All shipping costs are the responsibility of the customer, P&Co do not offer free returns. 
  • As of Friday 3rd April 2020, we're no longer accepting exchanges. You'll now need to place a new order if your chosen size doesn't quite fit right. 
  • Anything returned outside of the 30 day policy will not be eligible for a refund, instead we can only offer a Gift Card if the goods arrive in new, unworn condition.
  • Discounted items where you applied a code at checkout are eligible for the full 30 day returns policy as normal.  
  • Items purchased from our warehouse sample sales are non-refundable.
  • All P&Co Custom orders are final and non-refundable. This is due to the custom nature of the product as it has been made to order. 
  • Received a faulty or incorrect item? Please email us at hello@pand.co and we’ll look into this for you! 

Still need help?

Visit our help centre for more information or to get in touch.