Shipping & Returns

FREE WORLDWIDE SHIPPING ON ALL ORDERS! 

UK

DISPATCH

Your parcel will be dispatched from our warehouse within 48hours of placing your order. We try to dispatch all orders placed before 14:00GMT on the same working day.

SERVICES

HELL YEAH FREE SHIPPING! – Standard delivery is FREE to all UK customers! Your parcel will be shipped with Royal Mail and should arrive within 2-3 working days!

Next Day Tracked Delivery (UK Mainland only) £3.20 – Royal Mail will attempt next working day delivery from dispatch. You will receive a tracking link in your P&Co confirmation email, please allow several hours for the link to become active.

High Value Next Day Tracked Delivery (UK Mainland only) £5.00 – DHL will attempt next working day delivery from dispatch, we recommend this service for any orders over £100, as this is the most reliable shipping method!

THE BORING BIT…

Orders placed after 14:00GMT on Friday will be dispatched on the following Monday.

P&Co can not be held liable for any delays caused by the courier however we will do our damned best to get your parcel to you ASAP!

Any other questions? You can catch us at hello@pand.co we look forward to hearing from you!

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EUROPE

DISPATCH

Your parcel will be dispatched from our warehouse within 48hours of placing your order. We try to dispatch all orders placed before 14:00GMT on the same working day.

SERVICES

HELL YEAH FREE SHIPPING! – Standard Delivery is FREE on all European orders! Your parcel will be shipped with Royal Mail , this is an untracked service so we can not update you on the location of your parcel whilst in transit.
Shipping should take between 3-6 working days but we’ll give you a more accurate timeframe at checkout!

Standard Tracked Delivery – Tracked shipping on all orders to Europe will be calculated at checkout as this is weight dependant.
You will receive a tracking link in your confirmation email from P&Co.
Shipping to Europe usually takes 3-6 working days, we’ll give you a more accurate time frame at checkout!

THE BORING BIT…

Orders placed after 14:00GMT on Friday will be dispatched on the following Monday.

P&Co can not be held liable for any delays caused by the courier however we will do our damned best to get your parcel to you ASAP!

Any other questions? You can catch us at hello@pand.co we look forward to hearing from you!

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USA

Hey USA! You guys qualify for FREE SHIPPING!

DISPATCH

Your parcel will be dispatched from our warehouse within 48hours of placing your order. We try to dispatch all orders placed before 14:00GMT on the same working day.

SERVICES

HELL YEAH FREE SHIPPING! – Standard Delivery is FREE on all order to USA!
Your parcel will be shipped with Royal Mail. This is a non tracked service so we can't update you on the location of your order whilst in transit.
Shipping should take between 5-7 working days but we’ll give you a more accurate timeframe at checkout!

Standard Tracked Shipping - Your order will be shipped with TrakPak 5-7 Working Day service! Shipping prices will be calculated at checkout as these are weight dependant.
With this service you get the luxury of tracking so you can have peace of mind knowing where your parcel is at all times! You will receive a tracking link in your P&Co confirmation email!

THE BORING BIT…

Orders placed after 14:00GMT on Friday will be dispatched on the following Monday.

P&Co can not be held liable for any delays caused by the courier however we will do our damned best to get your parcel to you ASAP!

Any other questions? You can catch us at hello@pand.co we look forward to hearing from you!

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REST OF WORLD

DISPATCH

Your parcel will be dispatched from our warehouse within 48hours of placing your order. We try to dispatch all orders placed before 14:00GMT on the same working day.

SERVICES

HELL YEAH FREE SHIPPING! – Standard Delivery is FREE on all Rest of World orders! Your parcel will be shipped with Royal Mail. This is a non tracked service so we won't be able to update you on the location of your parcel whilst in transit!
Shipping should take between 5-8 working days but we’ll give you a more accurate timeframe at checkout!

Standard Tracked Delivery – Tracked delivery to Rest of World countries will be shipped with TrakPak. Shipping will be calculated at checkout!
You will receive a tracking link in your confirmation email from P&Co.
Shipping to Rest of World usually takes 3-6 working days, we’ll give you a more accurate time frame at checkout!

THE BORING BIT…

Orders placed after 13:00GMT on Friday will be dispatched on the following Monday.

P&Co can not be held liable for any delays caused by the courier however we will do our damned best to get your parcel to you ASAP!

Any other questions? You can catch us at hello@pand.co we look forward to hearing from you!

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CUSTOMS & IMPORT DUTIES

USA

Great news! US Customs threshold has boosted to $800USD (Approx. £640GBP). This means you will have nothing extra to pay when ordering from P&Co! Unless you spend over £640 of course…

EUROPE

There will be no customs or import taxes to pay on deliveries to any European countries! Once you checkout that’s is! There’s nothing else to pay!!

REST OF WORLD

Deliveries to ROW countries may incur some customs and import charges, we can not predict what these might be so please contact your local customs office for further info!

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MISSED DELIVERIES

So you missed your delivery huh?.... Don’t worry we have you covered!

UK

If you chose our Royal Mail option and missed your first delivery attempt RM will leave a card with information on how to obtain your parcel or they will automatically attempt a second delivery the following day!

If you chose our DHL option and you missed your delivery, DHL will leave a card with information on how to obtain your parcel. You can usually arrange to collect the parcel from a local depot, deliver your parcel on a different day or it might have been left with a neighbor. Once you have the ‘Missed Delivery’ card enter your tracking in to the DHL website for more info on what to do next!

If you need any help with getting hold of your parcel, please contact us at hello@pand.co where we are happy to help!

EUROPE

If you live in Europe and you missed your delivery, a second delivery will be attempted in the following countries - Germany, Netherlands, Portugal, Spain and the Canary Islands.

The following countries will receive a card with information on how to collect your parcel from a local depot - Denmark, Finland, France, and Sweden.

If you don’t live in any of the countries mentioned above, please contact us at hello@pand.co and we’ll see what we can do for you!

USA

If you live in the USA and you have missed your delivery, the courier will attempt a second delivery. If the second attempt fails to reach you, then you should be left with a card containing information on how to collect your parcel. If you receive one of these cards, please act fast as your parcel will only be held for 7 days before it is sent back to us!

If you need any help with this, please contact hello@pand.co where we’re happy to help!

REST OF WORLD

If you live in any country that doesn’t fall into the above categories and you missed your first delivery attempt, a second delivery will automatically be attempted in the following countries - Argentina, Brazil, Chile, China, Croatia, India, Japan, Mexico, South Africa, Taiwan, Thailand and United Arab Emirates.

If you don’t live in any of the countries mentioned above, please contact us at hello@pand.co where we’re happy to help!

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RETURNS & EXCHANGES

Ok we get it, sometimes things don’t fit or just don’t work out...lets get this sorted for you!

When returning goods to P&Co we strongly advise you send your parcel using a tracked service to guarantee we get it, and if we don’t receive it we can still work things out as you can provide proof of sending! If your parcel is sent without tracking and we don’t receive it we can’t be held liable for this. Get it? Got it? Good!

30 DAY RETURNS POLICY

If you are for any reason unhappy with your P&Co purchase we will happily issue a replacement or refund providing your goods are returned to us unworn, with original tags and in an original resalable condition within 30 days of placing your order!

Please return your unwanted goods for a refund or exchange to the following address.

P&Co Returns Department
Cloud Fulfilment Ltd
Unit 8a Festival Way
Festival Leisure Park
Basildon
Essex
SS14 3WB

The cost of returning goods to P&Co is the responsibility of the customer unless the goods are deemed faulty on our part then we will reimburse you the return shipping cost.

When you received your goods you should have received a ‘Returns Form’ in your package, fill this in with details on yourself, your order and whether you would like a refund or exchange (include your desired item for exchanging!). Then make sure your goods are well packaged, remember it rains and the post man/women doesn’t usually carry an umbrella, so its best you make sure your parcel is watertight! Remember we mentioned above the tracking situation!

Upon receiving your parcel we will process your refund or exchange within 24 hours! Don’t worry we won’t charge you any extra for posting an exchanged item back to you, we’ll cover that part! And if you requested a refund please allow up to 48 hours for the funds to show back in your account. We’ll email you once we’ve processed your refund/exchange anyway!

If we receive your returned items after the 30 day policy has expired we can only issue a gift card for the value of the goods. If you can prove otherwise that the goods were dispatched to us whilst still inside the 30 day policy with tracking or proof of postage we will honour a normal return or exchange. 

If you requested an exchange and the item you wanted isn’t in stock we’ll be in touch to work this out for you!

NON-UK RETURNS & EXCHANGES

Hey, everything above still applies to you guys but we do ask that you clearly mark the outside of your returning parcel and any paperwork included with the words ‘RETURNED ITEMS’. This just prevents your parcel being held up in customs and any additional charges being added.

SALE ITEMS

Our 30-Day Returns policy does not apply to ‘SALE’ items! Instead we offer a 7-Day Returns policy from the date you receive your goods.

Any SALE items returned outside of the 7-Day period is not eligible for a refund or exchange, don’t worry… Instead we will issue you a gift card for the value of your return!

The difference between SALE and Discounted items, you’ll want to read this!

SALE Items - will show in a sale category as well as normal categories, if the item you bought showed the original price with a line through it and the new price in red then that is a SALE item.

Discounted Items – If your item was full price when you added it to your basket and you applied a discount code at checkout then this is a discounted item and is completely eligible for our 30 Day Returns Policy!

 'Download Returns Form'