Privacy Policy

At P&Co we’re committed to ensuring that your privacy and security are protected. Our customers, and website visitors, are our top priority and we want to keep you informed on your rights relating to your information. This privacy policy sets out how P&Co uses and protects any information that you give us when you use this website. P&Co may change this policy from time to time by updating this page, so please check back every so often.
For all our services, the data controller – the company that’s responsible for your privacy – is Clark & Timms ltd, trading as P&Co.

 

Your Data

 

Why do we collect your data?
We want to provide you with the best service we possibly can and offer a seamless user experience on our website. As we sell and dispatch products, we’ll need your data in order to send your order out to you, let you know when it’s coming and prevent fraud. We’d also like to use your data to keep you up to date with what we’re doing at P&Co, including our latest news and offers.

 

What information do we collect?
We use your information in a number of different ways depending on how you interact with us. The table below set this out in detail, showing what we collect and why.

 

What we collect Why we collect
Online purchase
  • Contact information such as name, address, e-mail address and telephone number.
  • Payment information and payment history (through Shopify) – Please note P&Co do NOT store ANY payment details and cannot view them at any time.
  • Order information.
To ensure we can deliver your purchase.
Purchase history and saved items
  • What you’ve bought.
  • What you’ve stored in your basket.
  • Your email address.

To provide you with great customer service

To help you check out

Customer serivice enquiry
  • Contact information such as name, address, e-mail address and telephone number.
  • Order information.
  • All correspondence in the matter.

We will use your personal data to manage your queries, to handle complaints and support matters through e-mail, our chat function, and through social media.

We may also contact you if there is a problem with your order.

Customer survey
  • Email address
  • Name
  • Age
  • Gender
To make sure we can contact you if you are a winner and/or to send you a voucher.
Newsletter sign up
  • Email address
To keep you up to date, we only send this with your permission.
Website data
  • Analytical data such as time spent o website, pages visited, the device you use, your operating system and location data
To help us understand how you use the website so we can improve the experience.

How do you get my consent?
When you provide us with your data to complete a transaction, verify your credit card, place an order, contact our customer services team, arrange for a deliver or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent. This is usually a tick-box on check out, or if you register for our newsletter. If you have opted in, then change your mind at any time, please contact us and we can remove your data records. Email us on dataprotection@pand.co

 

How long do we save your data?
We will keep your data as long as you are an active customer.

 

Marketing

 

Email marketing
If you have agreed to receive them, we’ll send you emails concerning new products, special offers or other information which we think you may find interesting using the email address which you have provided.
You can stop these at any time by:

  • By clicking ‘unsubscribe’ in any of the marketing messages you receive, this can typically be found at the bottom of email.
  • By emailing us on dataprotection@pand.co (please allow 5 working days for us to remove you from the mailing list)

Once you have done this, we will update your profile to ensure you don’t receive any further marketing messages. Please note that stopping marketing messages will not stop service communications (such as order delivery confirmations).

 

Online advertising and Remarketing
To keep you as up to date as possible with what’s new at P&Co, we may occasionally use adverts and remarketing adverts which will show across other websites, social networks and apps that you visit. They may include products and services that we think you will be interested in, based on what you have viewed or bought on our website. We obtain this information via pixels, tags, cookies or by services that are offered by websites and social media networks.

 

Social Media
We love social media, and its built in to our DNA. We love to see what our P&Co customers are wearing, having conversations with you and supporting your customer service needs through social media.

If you interact with us on social media, you are consenting and allowing us to interact with you. An interaction can be defined as liking or following our Instagram, Facebook, Twitter, LinkedIn or YouTube accounts, commenting or tagging us in photos or posts and sharing our content via liking or retweeting. From this interaction, we may collect data that will help enhance your experience with us in the future.

We love to hero our customers and fans and like to share your social media content through our channels. You can share your intention to have your image shared by tagging us in a photograph or use any of our branded hashtags found on the official P&Co instagram here. By interacting with us in this way, you are consenting that we can use images or comments royalty free without limitation. If you are unhappy with us sharing your comments or images, please do let us know and we will remove the image.

Email us on dataprotection@pand.co with any questions or concerns.

 

Shopping with P&Co

 

Shopify
We host our store on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. All your data is stored through Shopify's data storage, databases and the general Shopify application. All data is stored behind multiple firewalls on secure servers.

 

You can see our Shopify terms & conditions and privacy policy here. Terms & Conditions, Privacy Policy

 

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Sharing your information

 

Shopify
P&Co will not disclose any of your information to any third parties except in a situation where it is part of providing a service to you. This includes arranging for a product to be sent to you, carrying out security checks through Shopify or when you have given us permission to do so.

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

Examples of third party providers include:

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

  • Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

     

    We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

     

    Cookies

     

    Cookies
    Q: What is a cookie?
    A: A cookie is a small file which asks permission to be placed on your computer's hard drive.
    Cookies allow web applications to respond to you as an individual and help us to provide you with a better website, tailoring it to your needs. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. You can choose to accept or decline cookies, this may prevent you from taking full advantage of the website.

     

    The four main types of cookies we use are:

    • Site functionality Cookies
      Allow you to navigate the site and use our features, such as “add to cart”.
    • Website Analytic Cookies
      Allow us to measure the actions you are taking on our website, which helps us improve your experience and the website functionality.
    • Segmentation and Targeting Cookies
      Allows us to send you personalised email communications, but only if you have opted in to recive them.
    • Customer preference and personalisation cookies
      These cookies will remember your preferences (like your location and what you have looked at), so we can make your shopping experience as seamless as possible, and more personal to you.
    • Targeting or advertising cookies
      Used to deliver ads, relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

     

    How to delete cookies
    If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site.

     

    Contact Us

     

    We’re here to assist you, so please let us know if you:

    • Would like to access, correct, amend or delete any personal information we have about you
    • Would like us to stop using your data
    • Would like to register a complaint
    • Would like more information about your data and how we use it

     

    Please do not hesitate to contact our team on dataprotection@pand.co