Your Role

As Flagship Store Manager, you will lead the retail team to success with enthusiasm, dedication and a passion for all things P&Co.

Your responsibilities will include managing a team of Sales Associates, overseeing day to day running of the store, optimising stock packages, and delivering an exceptional customer experience. You will work to achieve set KPIs and targets.

Key Responsibilities

• Manage and maintain staff productivity levels, set team KPI’s and oversee effective delegation of daily in-store responsibilities

• Manage day-to-day operations of the team: Organise and lead staff meetings, briefings, performance reviews and ensuring that all company policies and procedures are being followed

• Maintain excellent customer service and ensure staff are providing a high quality & on-brand experience in-store.

• Coach and mentor team in all areas of customer service and engagement, ensuring product and brand history knowledge is up to date and accurate.

• Be responsible for recruitment, attracting talent & maintaining a high-performing team

• Partner with Senior Management to set general performance goals for the team to encourage personal development & address performance issues.

• Contribute towards achieving all financial and operational objectives including expense control, loss prevention, store inventory audits, and reporting to Senior Management as required.

• Support in the organisation of in-store marketing events and pro-actively grow professional relationships to increase brand awareness and drive traffic.

• Ensuring visual merchandising standards are met in accordance with guidelines set by Headquarters & ensure daily housekeeping standards are maintained on shop floor

• Work alongside the Merchandising Manager to curate a successful stock package & ensure bestsellers remain well stocked.

• Model professional behaviour as an example to the team whilst promoting a positive work environment that encourages teamwork and creativity.

Key Skill Requirements

Having at least three years of experience in a managerial role within the fashion retail industry is preferred. This background equips candidates with the necessary leadership skills and industry knowledge to effectively oversee store operations and drive business success.

A strong business acumen is essential, along with a proven ability to meet and exceed sales and profit targets. Candidates should demonstrate success in achieving business goals by driving results in-store, ensuring optimal performance, and maximizing profitability.

Excellent written and verbal communication skills are crucial, as well as strong interpersonal abilities. A successful candidate should display leadership qualities, enthusiasm, and the capability to motivate and drive a team towards achieving collective goals.

Attention to detail and organisational skills are key attributes for this role. The ability to efficiently prioritise workload, adapt to new procedures and processes, and work a flexible schedule is highly valued. A high level of ownership, accountability, and initiative is also expected.

An eagerness to develop new skills and a willingness to accept and implement feedback are important for growth in this position. Additionally, the candidate should reflect the aesthetic of P&Co through their personal style and presentation, aligning with the brand’s image and identity.