Customer Support Agent

As the first point of contact for our customers, the Customer Support Agent plays a crucial role in representing our brand with professionalism, care, and a friendly approach. You will be at the heart of the business, managing enquiries, resolving issues, and ensuring every interaction reflects our commitment to a seamless and positive customer experience.

You’ll handle customer emails, reviews, and returns with accuracy and efficiency, working closely with internal teams and external partners to resolve challenges and maintain smooth order processes. You’ll stay on top of product updates, company policies, and operational changes, using your knowledge to provide timely, informed support. You’ll also identify recurring customer issues, feeding insights back to relevant teams to help improve processes and enhance the overall customer journey.

This position requires a highly organised individual who can manage multiple tasks simultaneously, prioritise effectively, and thrive in a fast-paced environment. You’ll need excellent written communication skills, a customer-focused mindset, and the ability to collaborate across internal teams and with third-party partners. Weekend availability and occasional travel to our Birmingham head office will be required.